Shipping policy
Shipping Policy
Last updated: August 15, 2026
Order Processing
Orders are generally processed and prepared for shipment within 3 to 7 business days. Weekends and federal holidays do not count as business days.
Creapawn products are prepared and inspected by a small independent business. Processing may take longer during product launches, holidays, or periods of unusually high demand.
If we cannot ship your order within the stated processing period, we will contact you with a revised shipping date. You may accept the delay or cancel the unshipped order for a full refund.
Shipping Rates and Services
Available shipping services and prices are displayed during checkout. Rates depend on the destination, package size, package weight, selected carrier service, and applicable handling charges.
Any handling charge is included in the shipping price displayed at checkout.
Free-shipping promotions apply only when displayed during checkout and when the order meets the stated requirements.
Delivery Estimates
Delivery estimates shown during checkout begin after the order has been processed and transferred to the carrier. Carrier estimates are not guaranteed.
Weather, service disruptions, holidays, and other carrier-related conditions may delay delivery after shipment.
Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact contact@creapawn.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Customers may be responsible for additional shipping charges when an order is returned because of an incorrect, incomplete, or undeliverable address.
Lost, Delayed, or Delivered Packages
If tracking has not updated for an extended period or the package appears lost, contact us at contact@creapawn.com with your order number. We will help investigate the shipment with the carrier.
If tracking marks a package as delivered but you cannot find it, check the delivery location, household members, neighbours, and the local carrier office before contacting us.
Damaged Packages
If an order arrives damaged, contact contact@creapawn.com within 7 days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.
Do not discard the packaging until we have reviewed the claim.
Contact
Questions about shipping can be sent to contact@creapawn.com.