Refund policy
Refund and Return Policy
Last updated: August 15, 2026
Return Window
You may request a return within 30 days after your order is marked as delivered.
To begin a return, email contact@creapawn.com with your order number, the item you wish to return, and the reason for the request.
Do not mail an item back before receiving return instructions from us.
Return Conditions
To qualify for a return, an item must be unused, undamaged, and returned with its original packaging and included components.
Proof of purchase is required.
Returned products that show signs of use, damage, alteration, missing components, or improper packaging may be denied a refund.
Handmade Products
Creapawn game boards are made using natural wood. Differences in wood grain, colour, engraving tone, and finish are normal and do not qualify as defects unless they materially affect the product’s condition or intended use.
Nonreturnable Items
Opened Creapawn Booster Packs cannot be returned because they contain randomized products.
This restriction does not apply when the booster pack arrives damaged, defective, incomplete, or different from what was ordered.
Customized or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or incorrect, contact contact@creapawn.com within 7 days. Include your order number and photographs showing the issue.
When Creapawn is responsible for the problem, we will cover reasonable return-shipping costs and offer an appropriate replacement or refund.
Return Shipping
Customers are responsible for return-shipping costs for ordinary returns, including changes of mind or accidental purchases.
Original shipping and handling charges are nonrefundable unless the item arrived damaged, defective, incomplete, or incorrect.
Use a trackable shipping service when returning an item. Creapawn cannot guarantee receipt of a return package without tracking.
Refunds
We will inspect returned items after they arrive and notify you whether the refund was approved.
Approved refunds are issued to the original payment method. The refunded amount will reflect the amount actually paid after any discounts.
Please allow 5 to 10 business days after approval for your bank or payment provider to post the refund.
Exchanges
Product availability may prevent direct exchanges. Contact us if you need a replacement. In some cases, the fastest option will be returning the eligible item and placing a new order.
Order Cancellations
Contact contact@creapawn.com as soon as possible if you need to cancel an order.
We will attempt to cancel orders that have not entered processing or shipment. Once an order has shipped, the standard return conditions apply.
Contact
Return and refund questions can be sent to contact@creapawn.com.